Part of the Sovereign Stack · Family: Build

Custom Software

We build document workflows, customer portals and connections between your existing systems. We also maintain and operate the applications we deliver.

What we can build

Applications built by ALT-F1

  • PolyDocsControl an application using voice commands.
  • Video-To-ChapterTurn a recorded meeting or course into searchable summaries.
  • Facility ManagementPlan, validate and follow work on site.
  • Digital offers & policiesPrepare and sign offers and policies, with a digital payment flow.
  • The AcceleratorCollect and analyse public web information for business and research teams.
  • Broadcast & SIP SecureRun broadcast workflows and protect internet voice, video and messaging.
  • ConnectivoManage customer conversations and automated replies across messaging channels.
  • StratExTrack programmes, projects, contracts and board reports together.
  • Cloud migrationPlan the move of applications to a suitable hosting setup.
  • IT Service ManagementOrganise support requests, incidents and changes with an inventory of systems.

For whom

We have worked for public administration (Smals, Europol, Eurojust, European Commission DGs, Federal Police), broadcasting (BBC, WDR, YLE, VT4), telecom and retail (KPN, Orange, Galeria INNO, Tale Me), industry and transport (BMW, Toyota, DAF Trucks, SNCB/NMBS, Sonaca, Asco), banks and insurance (Argenta, BNP Paribas Fortis, AXA, NN, Patronale) and health (NovInject): delivered, and supported for years.

How it works

  1. Define the users, the task and what a successful result looks like.
  2. Build and review changes, then run checks before releasing them.
  3. Monitor the application, keep records of its components and test recovery.

Build, release and maintain your application.

Scroll sideways to read the full drawing.

1Develop and document your software Keep a history of code changes version history 2Component versions List the software used and check its versions approved versions 3Review and release Review and test each change human review and tests 4Controlled release Release the approved version repeatable deployment 5Component records Track components and flaws inventory and scanning 6Maintain and recover Back up and test recovery recovery tests A controlled delivery process, with checks and recovery planned from the start.Develop and document your softwareComponent versionsReview and releaseControlled releaseComponent recordsMaintain and recover
The steps describe the delivery process. Technical terms are explained below. Watch the delivery film →

Build, release and maintain your application.

Develop and document your software
  • Keep a history of code changes
  • List the software used and check its versions
Review and release
  • Review and test each change
  • Release the approved version
Maintain and recover
  • Track components and flaws
  • Back up and test recovery

A controlled delivery process, with checks and recovery planned from the start.

Repository
the one place that holds the code, the settings and the encrypted secrets of your application, with their whole history
Pinned version
every building block named with its exact version, so the same thing runs tomorrow as today; a change is a proposal you can read first
Merge
the moment a reviewed change joins the main line; nothing reaches the server without it
Deploy script
one short program that puts the new version on the server the same way every time, and puts the old one back if the check fails
SBOM
Software Bill of Materials. the list of every package inside the application, checked against the known vulnerabilities
CMDB
Configuration Management Database. one file that says what runs where: application, server, address, port, backup
Backup rehearsal
a backup is only real once it has been restored; we restore on a schedule, not on the bad day

How we deliver and maintain your application

We agree the work in manageable steps. Each change is reviewed and checked before release, with a repeatable deployment process and a way to return to the previous version.

An inventory records the software components and deployed systems. Backups and restore tests are planned with the application’s availability and recovery needs. The delivery film follows this process.

Your code, records and handover

Your project includes the source-code and operational records agreed in the contract. We document how to release a change, manage access and restore the service.

We agree who owns each responsibility during delivery and afterwards, including maintenance, security updates and support. Technical implementation details are available below.

Technical details

For IT people: infrastructure as code, pinned dependencies, secrets encrypted in git, SBOM and CMDB, one pipeline from commit to production.

Training for your team

Length
One day
For whom
Project leads, purchasing and IT teams
On the programme
Review delivery, maintenance and handover requirements.

Workshops →

Related security topics

Explore the practical measures and references related to this service.

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Acronyms used here: API, SBOM, CMDB, CI/CD, ITIL, CRM, ERP
API — Application Programming Interface
An agreed way for one application to request data or actions from another application.
SBOM — Software Bill of Materials
An inventory of the components in a piece of software, useful when checking which systems contain a vulnerable component.
CMDB — Configuration Management Database
An inventory that records systems, their owners and how they depend on one another.
CI/CD — Continuous Integration / Continuous Delivery or Deployment
Automated checks and repeatable release steps for software. CD may mean delivery or deployment, depending on the workflow.
ITIL — Information Technology Infrastructure Library
The original name behind the ITIL service-management framework, used to organise support, incidents and changes.
CRM — Customer Relationship Management
Software used to organise customer contacts, sales activity and follow-up.
ERP — Enterprise Resource Planning
Software that connects business processes such as purchasing, stock, accounting and production.

All acronyms and explanations →